Shipping and Returns


Unfortunately, we are experiencing global shipping delays due to the pandemic.

Due to the global Coronavirus pandemic, many small businesses have experienced delays with shipments. Shipping providers across the world have suspended their shipping service guarantee, making shipment unpredictable. Please be patient with your orders as we wish and try to get you your goodies in a timely and reliable manner during these conditions.

Frequently Asked Questions

It all depends on your country! Find your region and estimated delivery time in the table below.

EUROPE: 10-31 DAYS

OCEANIA: 10-31 DAYS

SOUTH EAST ASIA: 10-31 DAYS

UNITED STATES: 9-31 DAYS

CANADA: 9-31 DAYS

OTHER: 10-31 DAYS

If available, tracking numbers are sent by email after a short processing period.

Please note, we require 1-5 days to process orders. We strive to ship all items on-time, however, in rare cases, it can take longer! Please and thank you for your patience, we try our best so you can receive your stationery as soon as possible!

It depends on the shipping option chosen. If available, you will receive a tracking number once your orders have been shipped via email. Note, it can take up to 7 days for shipping activity to update.

We accept ALL major credit cards, PayPal, and Apple Pay

All payments are securely processed with 128-bit encryption for your safety and security!

We unfortunately do not offer returns, refunds, or exchanges as our items can be specially crafted or personalised for you!

We take pride in the quality of our products. If your item arrives damaged or defective, please contact us within 30 days so we can address the issue!

Before completing your purchase, please review all customisation details carefully, including spellings and design choices, to ensure everything is correct!

Some packages may be subject to import duties depending on the country of receipt.

Oh No! Please reach out to us, and we'll start our investigation! We'll check with the shipping carrier and keep you updated every step of the way. Your happiness is super important to us, so we're here to make sure you get your order hassle-free. Thanks for being patient with us if this does happen!

If you aren’t 100% satisfied with your items, or received faulty goods, please email us at info@fudanstationery.com within 30 days of receiving your items! 

Please also include the email address associated with the order, describe the issue and if possible, include photos. We always aim to respond in 3 days or less!

Still have a question? No problem!

Email us: info@fudanstationery.com